Terms of Service

Prices are in Kenya Shillings and include VAT unless stated otherwise. We try to keep product details and stock levels accurate, but errors can happen. If a price or description is wrong we will tell you before we accept your order, and you may cancel without charge.

A quotation is valid until the date shown on it. Prices on a quotation are fixed for that period, subject to stock. A quotation becomes an order when you accept it, send an LPO or make payment.

Orders are confirmed once payment is received or, for approved credit customers, once the LPO is accepted. Payment is by M-Pesa, bank transfer or other methods shown at checkout. Credit customers must pay within the agreed terms.

We deliver across Kenya. Delivery times are estimates and depend on stock and location. Please check goods on delivery and report any damage or shortage within 48 hours.

Equipment is covered by the manufacturer’s warranty stated on the quotation or invoice. Unused items in their original packaging may be returned within 7 days of delivery, unless they are consumables, sterile items or made to order. Contact us before returning anything.

Some equipment must be installed, operated or prescribed by qualified professionals. You are responsible for making sure that equipment is used by trained staff and in line with the manufacturer’s instructions and Kenyan regulations.

Sales agents are independent and are not employees of AfyaDirect. Commission is paid only on orders that are delivered and paid in full, under the agent terms agreed at sign-up.

By giving us your phone number you agree that we may contact you by phone, SMS or WhatsApp about your quotations, orders, deliveries and payments. See our Privacy Policy for how we handle your data.

Our liability for any order is limited to the amount paid for it. We are not liable for indirect losses or for delays caused by events outside our control. Nothing in these terms limits rights you have under the Consumer Protection Act, 2012.

These terms are governed by the laws of Kenya, and disputes will be handled by the courts of Kenya.